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User Reviews for Swiggy APP
I have been a long time customer of swiggy. it works most of the times. But when there is a deliver problem you get no support. Only some standard answers from customer care and only option to cancel and reorder. I think food delivery has to be handled better. Need to understand there are hungry people waiting who have paid you.. You cannot have untraceable delivery boys and un-reachable restaurants…. You need to have some proactive alarms to identify problem deliveries and take corrective action… I think this is one thing which is going to make me lean on using other apps as every time I order on Swiggy I will wonder if it will be delivered or not… ——- Update: Swiggy escalation team was prompt and have resolved the issue
History versions
Version
Date
Size
Status
Language
Download
Google PlayNewest
October 24, 2025
Official
EN
Go to Google Play to download
App Store - Apple
October 24, 2025
Official
EN
Go to App Store - Apple to download
It kinda feels stupid to report the bug.. such silly it seems though, when we order and later when the restaurant stops accepting orders we can’t remove the added items from the cart and proceed with any other orders. Try to check this team!
No cancel option even if it’s just ordered 10 seconds ago. The time of delivery showing is completely false. The entire delivery will take half an hour but shows 5 minutes as display.
good experience mostly but if restaurants cancel or items go out of availability, refunds are not processed citing technicalities like customer canceled not taking issue at hand into consideration. no call support when needed, it’s mail with turnaround of 24-48 hrs
ok report App
the worst customer care service I have ever received. one of the time was missing from my order and when I tried to contact them , they just closed every conversation without any help or discussion. and I had just renewed the membership. and yes most importantly, when I asked for the invoice it doesn’t contain any order details.. no mention of any items in the invoice
User friendly.
Tbh the first thing I like is it is having COD option… Ik it is present in another app too but there COD is never working it always shows this facility is not available at the moment…. so firstly swiggy has COD, next the delivery is pretty good, third almost all the the restaurants are easily accessible… So overall I like it…
The app is fine and so is the idea which connects the food seekers and providers . But the service boils down to the various local hotels/food providers and delivery partners. Improvements can always be made as regards to the quality of food , delivery and also in the way swiggy handles things when things go wrong . Can be more customer friendly than is at present .
i was a constant user of this app but recently I faced so many issues like we cannot change the address if we accidentally placed the wrong address immediately. zomato had that option. so I added delivery instructions that we accidentally chose the wrong address and mentioned the required address and they delivered it correctly. This was yesterday. Today that same delivery instructions was still there on a different order and I don’t understand why it is still here because it’s a different order
Compared to its competitor 🙈, I love the fact that they are continuing with a single super app kind of thing where we can get so much done in one go and in the meanwhile looking at the other section thereby spending more time as well as money.
The best app for the food delivery in india I wanted to give 5 star rating but I am giving 4 star rating because customer care service is not good
Allover its great, but the swiggyone needs improvements, should cover 15 kms. I’ve been ordering from a restaurant thats 10.4 km away for some time. It shows i’ll have to pay the entire distance fee, you could keep the first 10 km free and charge for the next 400m.
a app that’s all rounder with fantastic experience
I’ve been using Swiggy One for a while now, and it’s been a really good experience. The free deliveries, faster service, and offers make it worth it. Customer support has also been prompt whenever needed.
works..but can improve on customization and feedback mechanism
very nice 👍🙂 👅🥳🥳🥳🥳🥂🥂🫥🫥🫥🫥🫥🤩
Bhai sahab Esme to cash on delivery nhi hai please ese on karo taki jin Customer ke hath me paise ho vo bhi kha sake pr service achhi hai inki very good 👍
Great deliver
Overall, the app is pretty easy to use and handy when you need to order food in a jiffy. But quite a few times either the order does not get delivered or there would be incorrect/missing items from the order largely because of the concerned delivery executive and swiggy customer service doesn’t help at all. To swiggy management – If you charge exorbitant prices for delivery or the food items in general, the customer expects the order to be delivered promptly. Please ensure the loose ends are tightened especially with respect to logistics.
Best app for food